Privacy Policy

ur At Decoding Pain and DTO, we are committed to respecting and protecting your privacy.  This policy explains when and why we collect personal data about people who visit our website, how this data will be used, the circumstances under which it may be disclosed to others and how it is kept secure. 

 

This policy may be changed from time to time in order to be in line with UK legislation, and it is up to date as at May 2017. By using our website, you’re agreeing to be bound by this Policy.

 

Any questions regarding this Policy and our privacy practices should be sent by email to decodingpain@gmail.com or contacting Jonathan Shaw at (insert your address)

 

Who Are We

Decoding Pain (incorporating DTO) is created and run by Jonathan Shaw, who is an expert in using alternative processes to alleviate symptoms of chronic pain. He is also the creator of DTO Therapy (I just made this up, so please change as appropriate). 

 

 

Your privacy is very important to me and my team. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy.

When accessing the http://decodigpain.com, we will learn certain information about you during your visit.

Similar to other commercial websites, our website utilizes a standard technology called 'cookies' (see explanation below) and server logs to collect information about how our, site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

 

 

How Do We Collect Information From You 

We collect information from you in the following ways:

 

When you visit our website

When you enter your details onto our website

When you purchase tickets for one of our events 

When you purchase a session with us 

When you join our social media pages on Facebook, Instagram, YouTube or Twitter 

When you become a client

 

 

What Type Of Information Do We Collect From You 

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. We do not collect information about payment methods from you, which are held by our third party payment processors.  At present, all payments are received via PayPal who specialise in secure online capture and processing of credit/debit card transactions.   We also accept bank transfers for an individual session, outside of this website.


 

How Is Your Information Used 

We may use your information to:

Send you confirmation of bookings that you have made

Carry out services that you have contracted to purchase from us

Send you communications which you have requested and that may be of interest to you such as our newsletters or details of upcoming events.

Seek your views or comments on our services

 

Who Has Access To Your Information 

We will not sell or rent your information to third parties.

 

We will not share your information with third parties for marketing purposes.

 

Please be reassured that we will not release your information to third parties beyond Decoding Pain for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

 

We collect all payments for sessions PayPal, who have their own secure online payment pages, who specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.  We also collect payments by way of cash, or bank transfer, which are not processed through this website.  We do not store any payment information that is collected in this way.

 

 

Your Data

You have a choice about whether or not you wish to receive information from us.  We only hold data from individuals who have previously come to us for treatment sessions, or those that have visited our website and positively opted in to receive communications from us.   We will not use or process your data for any other purpose unless required to do so by law, nor will your data be kept for longer than is necessary. 

 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: decodingpain@gmail.com or telephone on 07775 647 962

 

How You Can Access and Update Your Information 

 

The accuracy of your information is important to us. If we hold inaccurate information about you, please email us at decodingpain@gmail.com or write to Jonathan Shaw (insert address)

 

You have the right to ask for a copy of the information that Decoding Pain holds about you, for which we have an administrative charge of £10 OR for which there is no administrative charge unless repeated or vexatious requests are made, in which case charges will apply.

 

We do not hold personal information other than your name, address, email address, telephone number, patient records and website details. If you have given us personal information, we take steps to ensure that it’s treated securely, to protect the loss, misuse or alteration of your information.  

 

Non-sensitive details (such as your your email address) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Any information you transmit to us, is done at your own risk, although we always make our best efforts to ensure that your information is secure.

 

Additionally, you have the right to request deletion of your details or object to our processing of your details. You can do so at any time by emailing decodingpain@gmail.com. Under those circumstances, we will no longer keep your details, or process your details, unless we are required to keep them as a matter of law or unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

 

Links To Other Websites 

Our website contains links to external websites. This privacy policy applies only to our website‚ and we would encourage you to read the privacy statements on the other websites you visit as we cannot be responsible for the privacy policies and practices of other sites, even if they are accessed from our website.

 

In addition, if you have accessed our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and would encourage you to read their privacy policies and practices.

 

16 Or Under 

We want to protect the privacy of children aged 16 or under. If you are aged 16 or under and have accessed this website, please get your parent/guardian’s permission before providing us with any personal information.

Our Details

This website is owned and operated by Jonathan Shaw, who also acts as the Data Protection Officer for Decoding Pain. Decoding Pain is not a limited company (if it is let me know and I’ll change this), and therefore does not have a corporate personality.  You can contact us by using our website contact form, emailing us at decodingpain@gmail.com or by post at the above address.

 

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

Decoding Pain will not obtain personally-identifying information about you when you visit our site unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

 

 

Decoding Pain is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

 

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about Decoding Pain.

We will maintain the information you send via e-mail in accordance with applicable federal law.

CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

Choice/Opt-Out

Our site provides users with the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at any time.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links

http://decodingpain.com may contain links to many other websites. Decoding Pain cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by decoding pain do not constitute an endorsement by decoding pain or any of its employees of the sponsors of these sites or the products or information presented therein.

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of decoding pain or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Decoding Pain.

You must not:

  • Republish material from our website without prior written consent.

  • Sell or rent material from our website.

  • Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.

  • Redistribute any content from our website, including onto another website.

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too long or not the whole statement seems relevant for the general public.

Decoding Pain is not responsible for any of the opinions or comments posted on http://decodingpain.com.  is not a forum for testimonials, however, provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of decoding pain. decoding pain does not share the opinions, views or commentary of any testimonials on http://decodingpain.com - the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

Decoding Pain may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, Decoding Pain uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability

Decoding Pain and Jonathan Shaw makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to this site.

All the materials on this site are provided 'as is' without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall Decoding Pain or Jonathan Shaw or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if decoding pain has been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

How We Communicate With Our Site Visitors 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

Withdraw Your Consent

If you don’t want us to process your data anymore, please contact us at jonathan@decodingpain.com 

 

Questions & Your Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at jonathan@decodingpain.co